Contact Details
Company Number: 15174051
Company Address:
GoUnlimited Ltd,
7 Bell Yard
London, England
WC2A 2JR
Phone no.: +44 73896-65022
Available Hours: 9 a.m. – 3 p.m. CET (Monday to Friday)
Email Address: [email protected]
Refund Guidelines
Should you find the quality of the product dissatisfactory, do communicate with us via email within 5 days upon receiving the item to apply for a full reimbursement. Please note that import duties are not refundable. To qualify for a full reimbursement, the product must be unopened since we cannot accept returned items that have been used. If you find the product defective or damaged, we offer a complete warranty for 7 days.
Payment Procedures
We need to receive payment from customers ahead of dispatching any products. GoUnlimited Ltd (TopHempShop.com) retains the right to determine and modify viable payment methods as well as refuse or revoke any order or service at our sole discretion. It is incumbent upon the customer to ensure that all account details are current and accurate; GoUnlimited Ltd (TopHempShop.com) will not be held responsible for delays or added costs due to incorrect information. Should any order or service of the customer be revoked, limited, or cancelled, GoUnlimited Ltd (TopHempShop.com) will make reasonable effort to notify the customer regarding the situation.
Terms of Use
GoUnlimited Ltd products may interfere with prescription medications. We discourage the combination of our CBD products with such medications until it is confirmed that there will be no adverse interactions. We will not be held accountable for any conflicts with medication. Always consult healthcare professionals before incorporating any new product into your regimen. Please note that our products do not serve as a substitute for medicines or possess medicinal properties. Regarding dosage, the recommendations provided specifically apply to adults. A significantly lower dose is advisable for children; do not administer the adult dosage to children.
Digital Security
GoUnlimited Ltd (TopHempShop.com) employs SSL (Secure Sockets Layer) encryption on the checkout pages to safeguard your personal information, which includes your physical and email address.
Shipping Policy
For orders within the EU, products are dispatched via Airmail Signed and Tracked, with an estimated delivery time of 3-7 days. International orders likewise utilise Airmail Signed and Tracked and are expected to arrive between 6-12 days. Shipment is carried out on Mondays to Fridays. While all products on our website are legal in Slovenia, we cannot provide assurance regarding the legal status of a product in other countries. It is your responsibility to be aware of your own local laws and import and custom regulations prior to placing an order. By purchasing from TopHempShop.com, you assume all responsibilities regarding the legality of the products delivered to you. GoUnlimited Ltd (TopHempShop.com) will not bear liability for custom fees, custom delays, and other related issues. We are likewise not accountable for delivery schedules as they are determined by local couriers though we dispatch all items promptly.
Product and Services
GoUnlimited Ltd (TopHempShop.com) reserves the rights to modify or discontinue any product anytime without any liability to the customer or any third party. Colour, smell or flavour variations in our products cannot be contested since they are natural and subject to natural changes. We reserve the right to limit sales to any individual, third party or region at our discretion.
Pricing
All prices are listed on the TopHempShop.com website. All included costs will be clearly outlined. While we strive to ensure the accuracy of all information on the TopHempShop.com website and related literature, we cannot guarantee their currentness and preciseness. No information provided by GoUnlimited Ltd (TopHempShop.com) serves as advice or medical knowledge. Decisions made based on this information alone is at your own risk. Furthermore, our products are not intended to diagnose, treat, cure or prevent any disease. Prices are subject to change without notice.
Currency
The standard currency for all product prices is in EURO.
Privacy Guidelines
This privacy policy is designed to assist those concerned about how their ‘Personally Identifiable Information’ (PII) is utilized online. PII, as defined by US privacy law and information security, is data that could be used independently or along with other information to identify, contact, or locate a single individual, or to identify an individual in context.
Personal Information Collection
You may find yourself prompted to provide your name, email address, mailing address, phone number, credit card information, or other details when ordering or registering on our site.
When Do We Collect Data?
We gather information when you register on our site, make a purchase, subscribe to a newsletter, fill out a form, or enter information on our site.
How Do We Use Your Information?
The information we collect during registration, purchase, newsletter subscription, survey or marketing responses, website browsing, or through other site features may be used in these following ways:
- To customise the user’s experience and allow us to deliver content and product offerings appealing to you.
- To enhance our website for improved user service.
- To better respond to your customer service requests.
- To process transactions expeditiously.
- To periodically send emails about your order, or other products and services.
Visitor Information Protection
Our website routinely undergoes security scans for potential vulnerabilities and known threats to ensure your secure visit. We utilise Malware Scanning regularly. Sensitive personal information stored in our secured networks is only accessible to a limited number of personnel with special access rights who are obliged to maintain confidentiality of the information. Furthermore, all the sensitive and credit information supplied by you is encrypted via Secure Socket Layer (SSL) technology. Multiple security measures are instigated when a user places an order to guarantee the safety of personal information. All transactions are processed through a gateway provider and are neither stored nor processed on our servers.
Cookies Usage
Like most online platforms, we utilise cookies, which are small text files stored on your computer. They aid in recalling if you have visited the site before and thus remember your login details or previously inputted address.
You have the choice to have your computer alert you anytime a cookie is about to be sent or to disable all cookies. This selection can be done through your browser settings. In the event that cookies are turned off, some features will be disabled resulting in less efficient site experience and some of our services may not function optimally. However, you can still place orders.
Sharing of Personal Information
We do not share, trade, or transfer your personally identifiable information to external parties without providing you with a prior notification. This exclusion encompasses website hosting partners and other parties aiding us in managing our website, conducting business, and delivering service to you. Those parties are obliged to maintain confidentiality of this information. We may also disclose your information when it is necessary to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety, while non-personally identifiable visitor information may be given to other parties for marketing, advertising, or other applications.
We use third-party vendors like Google and deploy first-party cookies (such as the Google Analytics cookies) and third-party cookies (like the DoubleClick cookie) or other third-party identifiers to collect data on user interaction with ad impressions and other ad service features relevant to our website.
Opt Out
Users can control Google’s advertising to you via the Google Ad Settings page. Alternatively, users can opt out through the Network Advertising Initiative opt-out page or by using the Google Analytics Opt Out Browser add-on.
California Online Privacy Protection Act (CalOPPA)
CalOPPA mandates the first state law in the nation, necessitating commercial websites and online services to post a visible privacy policy. This law extends beyond California to require a person or company in the United States (and theoretically the world) that operates websites collecting personally identifiable information from California consumers to exhibit a conspicuous privacy policy on its website, specifying the information being collected, individuals with whom it is shared, and compliance with this policy.
As per CalOPPA, we comply with the following:
Site visitors can maintain anonymity. A privacy policy link will be added on our homepage or on the first notable page after accessing our website, once this privacy policy is formulated.
Users will be notified about any privacy policy changes on our Privacy Policy Page. Users can change their personal information through email or by logging into their account.
Do-Not-Track Signals
We respect Do-Not-Track (DNT) signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in action.
Children Online Privacy Protection Act (COPPA)
COPPA gives parents control over the collection of personal information from children under the age of 13. The Federal Trade Commission enforces the COPPA Rule which outlines what websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13.
Fair Information Practices
Fair Information Practices Principles constitute the basis of privacy law in the United States, and the principles they include have significantly influenced the development of data protection laws worldwide. Understanding these principles and how they should be implemented is crucial to comply with various privacy laws that shield personal information.
If a data breach should occur, we will:
- Notify users via email within 7 business days
- Notify users via site notification within 7 business days
We adhere to the Individual Redress Principle which requires that individuals possess the right to legally enforce rights against data collectors and processors who fail to abide by the law.
CAN-SPAM Act
The CAN-SPAM Act is a law that prescribes rules for commercial email, establishes requirements for commercial messages, grants recipients the right to cease receiving emails, and outlines penalties for violations. We gather your email address to:
- Send information, answer inquiries, and/or other requests or questions.
- Process orders and send information and updates related to these orders.
- We may also send additional information linked to your product and/or service.
- Market to our mailing list or continue to send emails to our clients after an original transaction has taken place.
In compliance with CANSPAM, we agree to the following:
- Not utilise false or misleading subjects or email addresses.
- Identify the message as an advertisement in a reasonable way.
- Include the physical address of our business or site headquarters in emails.
- Monitor third-party email marketing services for compliance if such services are used.
- Quickly accommodate opt-out/unsubscribe requests.
- Allow users to unsubscribe through a link at the bottom of each email.