How secure is shopping on your website?
We prioritize your security, and that’s why our website uses Secure Sockets Layer (SSL) encryption to protect your personal and payment details during transactions.
Is there a minimum order value?
No, you’re welcome to order as little or as much as you want. There’s no minimum order value.
Which payment methods are accepted?
The forms of payment we currently accept will be detailed at checkout. Please note that GoUnlimited Ltd (TopHempShop.com) reserves the right to select and modify acceptable payment methods.
How can I track my order?
After placing your order, you will receive a confirmation email containing a tracking ID. You can use this ID to track the status of your order.
Can I cancel or modify my order?
If you wish to cancel or change your order, please contact us immediately. Orders can be cancelled or changed only if they have not yet been dispatched.
What is your return policy?
If you are unsatisfied with your purchase, please contact us by email within 5 days of receiving the product. For more information, please read our Refund Policy.
What do I do if my order is incorrect or damaged?
If your order is incorrectly fulfilled or damaged, please contact our customer service immediately for assistance. We offer a complete warranty for 7 days for defective or damaged products.
What if I want to return an unopened product?
Unopened products are eligible for a full refund, within the terms of our refund policy. Customers must inform us within 5 days of receiving the product.
Do you ship internationally?
Yes, we do offer international shipping. Please note that it is your responsibility to understand your local laws before placing an order.
How long does shipping usually take?
The expected delivery time for orders within EU is 3-7 days, while International orders usually take 6-12 days.
If you have more questions, please feel free to contact us. We’re happy to help!